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INBOX / OPENSLA< 24 HR BIZ · < 4 HR PAIDCHANNELS6 ROUTESCH_07CONTACT
[ CH_07 / DISPATCH_INBOUND ]OPERATORS_STANDING_BY

Raise the channel.
we're listening.

Product questions, custom plans, integration help, press. Pick a channel or fire the form — a human reads every message and we reply in under a day.

[ COMPOSE / DISPATCH ]

Send a message.

If you're not sure which channel fits, send it here. We triage and route internally.

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[ FAQ / RECURRING_QUESTIONS ]

Before you reach out.

Q.01How fast will I get a response?
We respond to all inquiries within 24 hours on business days. Paid-plan support goes out within 4 hours during the same window. Urgent security reports are triaged within 4 hours regardless of plan.
Q.02Do you offer demos?
Yes. Email sales@vectraseo.com with a rough time window and we'll schedule a 30-minute walkthrough. We demo the actual product on your site, not a sandbox.
Q.03I need help with my account.
Use the form with "Technical support" selected and include your account email. Our team will investigate and reply with either a fix or an ETA.
Q.04Do you have an API?
Yes — full REST API for projects, posts, gaps, monitors, and publishing. See the field manual at /docs for endpoints, authentication, and rate limits.
Q.05How do I report a security vulnerability?
Email security@vectraseo.com. PGP-encrypted reports are welcome; key fingerprint is in our /.well-known/security.txt. We acknowledge within 24 hours and triage critical issues within 72.